Shipping & returns
SHIPPING & RETURNS
Sonoma Petaluma Parks Association (SPPARKS) ships orders exclusively bu the United States Postal service (USPS). If you need your orders shipped by some other methods please contact our store at 707 939-9420.
We offer free shipping on orders of $75 and more excluding tax. The shipping rate for orders below $75 is $9.95. After placing your order, an email confirmation will automatically be sent to you with your unique order number and then tracking information once your order has shipped.
Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt if ordered by 12:00 noon (PST) but as we are on reduced staff, shipping orders may take longer than usual.
Please note that due to the current situation, United States Post Office has revised its shipping policy:
To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, they have implemented a "Knock, Drop and Go" approach.
Delivery employees will knock or ring, choose the safest location available to leave the package and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.
Their goal is to continue providing timely and reliable service but to be safe, give their people time, and manage potential challenges, they have suspended on On-time Delivery Guarantees for all parcel services, until further notice.
Your package may also be left in your mailbox including a community mailbox if you have one. It is therefore recommended to follow the delivery of your order with the tracking number sent to you once the order is picked up by United States Postal service and we hope you stay safe & healthy!
You can place an online order on store.sonomaparks.org and select ‘in-store pickup’ at checkout. You will then receive two emails. The first one will be to confirm your order, and the second email will be to inform you that your order is ready for pickup.
All orders placed before 12:00 pm PST (Wednesday to Sunday) will be ready for pickup as of the following day. Orders placed on Monday or Tuesday will be available for pickup on Wednesday.
We will advise you once your package is ready for pickup by e-mail. Your package will be ready at: Sonoma Barracks Store, 36 E Spain St, Sonoma California
If you have any questions, please contact us at 707 939-9420. You may also contact us for any information by email at [email protected]
Please note that it will not be possible to make in-store purchases during this time.
We currently do not ship internationally but are working towards bringing the SPPARKS experience to you everywhere around the world. For more information, please e-mail us at [email protected]
BACKORDERS AND MULTIPLE SHIPMENTS
Based on product availability, we may split your order into multiple shipments to make sure you receive your order as quickly as possible. In the event of such an occurrence, you will not be charged any additional shipping fees.
If you prefer to order by telephone, please call us during our store hours Wednesday to Sunday from 10 AM to 5 PM at 707 939-9420. If you reach our voicemail, please leave a message and one of our customer service representatives will return your call within 24 hours within our business hours or next business day if it is after hours.
We ask that you have the following information ready for us so we are able to help you quickly and easily:
- Your credit card information (Visa or Mastercard)
- The names of the products you wish to order. If you need help choosing your products, our customer service representatives have the experience and product knowledge necessary to provide you with solutions and recommendations for your skincare needs.
- Your shipping address
All telephone orders will be processed through Moneris at the time of purchase. We do not keep your credit card information on file and the transaction is verified through a secure process.
RETURNS AND EXCHANGES
To qualify for a return, please contact us and return the product(s) within 10 days of purchase. The merchandise should be unopened, unused, and in the original condition and packaging. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know.
All purchases can be exchanged or returned for store or online credit within 10 days, accompanied by the original receipt. Please contact us via email before returning anything so we may inform you where and how to make your return.
Shipping and Handling fees are not refundable.